Oversee non-medical aspects of mobile clinic operations, ensuring a safe, efficient, and organized clinic experience.
o Accurately document pet health information, services provided, and behavioral notes in our clinic systems.
o Support the pet parent journey—review discharge instructions, handle payments, and label and dispense medications.
o Safely restrain pets during routine wellness services such as vaccinations, microchipping, and nail trims.
o Share responsibility for driving the mobile clinic van, including setup and breakdown at each location.
o Keep the clinic clean and compliant by disinfecting surfaces and equipment after each patient.
o Serve as a mentor and leader to Veterinary Clinic Assistants by providing guidance, coaching, and performance feedback.
o Educate pet parents on the benefits of preventive care and recommend services and products based on their pets' needs.
o Track and manage inventory levels, vaccine expiration dates, and restocking of products and supplies.
o Ensure adherence to safety protocols and represent PetIQ's mission and values with professionalism.
o Actively participate in scheduled leadership check-ins to support ongoing training and development.
o Help achieve performance goals related to clinic productivity, product recommendations, and customer satisfaction.
o Oversee clinic flow and team coordination in the field.
o Provide real-time support and mentorship to team members.
o Participate directly in clinic setup, pet handling, and customer interactions.
o Maintain consistent standards of cleanliness, safety, and professionalism.
